We hope you love your FSAFitness garment! But if for any reason you are unhappy with your purchase, simply mail off your return within 14 days of receiving your item and we will be happy to offer you a refund. Exchanges can also be made however they can only be for a different size or color of the same style only.
NO RMA is required:
PLEASE SEND RETURNS/EXCHANGES WITHIN 14 DAYS OF RECEIVING ITEM TO:
306 President Street
Saddle Brook, NJ 07663
FOR DOMESTIC RETURNS/EXCHANGES:
Please Include the INVOICE SHEET that came with your order and note the instructions below
Returns/Exchanges can only be made within 14 days from the date of receipt of your item. NO EXCEPTIONS. Please mail to the Return Address that is on the attached label of the invoice.
The customer is responsible for any return shipping costs and for obtaining tracking information as FSAFitness is not responsible for any lost/missing returns. Exchanges can only be made for a different size or color of the same style only.
Once we receive your returned item, we will refund you the purchased amount and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, please allow up to 10 business day for the refund to be reflected in your account or your exchange to be sent out. We don’t refund original shipping charges.
All international Orders must be handled as a return as exchanges cannot be made.
A 20% restocking fee will be applied to any returns allowed over 14 days.
All FSAFitness items must be returned unworn, unwashed, with original tags, stickers, folded in its original bag. Any damaged items that have signs of wear or do not conform with FSAFitness’s return policy will be declined and the item will be shipped back at the customer’s expense.
FSAFitness guarantees its clothing to be free from manufacturing defect for the first 14 days as long as you follow our care instructions.
By placing an order with FSAFitness, the customer acknowledges and agrees to all our shipping/return policies, terms and conditions.
Once orders are placed they cannot be cancelled, however returns can still be made.
Please note – sale items may be returned or exchanged for different size of same style and color only.
FOR INTERNATIONAL RETURNS:
Please be aware that original shipping costs and duties and taxes are non-refundable.
International Orders can only be returned for a refund. Exchanges must be done as a re-order as shipping must be paid.
FSAFitness reserves the right to refuse any return on merchandise that does not meet the below requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.
All items must be returned in perfect condition, not used and with the original packaging and tags. We are unable to offer a refund on items that are scratched, damaged or not in their original packaging. Customs or any additional charges for returning the product will not be covered by FSAFitness and any charges will be due to be payable by the customer if incurred by FSAFitness and will be subtracted from any refund due.
If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, FSAFitness will seek to recover from the customer all costs or any fees incurred by FSAFitness. Please note that if you refuse to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us.
Normally the return of the product to FSAFitness takes 10-21 business days but depending on the country’s customs officers.
For any questions please contact us at: [email protected]